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"3 hrs before checkin she tells me I’m now staying in Romford as the house has no gas. We agree at £25 she never sends. I arrived at the 4 bedroom house. 3 bedrooms locked and only one available. Midnight I’m looking for somewhere else. She accuses me of using the bed!! Which I didn’t as had to leave as we needed two beds. Won’t issue refund and tells me I should have told her sooner so she could cancel it. Very disgusted and my 7 year old was dragged around in the night while we tried to find...

"Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...