10/10 Excellent
GEMMA
Traveled with partner
27 May, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
14:49
93
Faultless and I don't say that lightly. Over a good 25 years my husband and I have stayed in dozens of hotels in the city and none have come close to The Royal Garden.
Firstly this stay was special because it was our first since my husband almost lost his life at Christmas. I had advised the hotel as we had a couple of requests and not only did they honour those but they upgraded us to a stunning room over looking the park AND placed some extremely thoughtful gifts in our room. A wonderful lady (who l had the pleasure of meeting upon check out) had handpicked some items for us. We were incredibly touched. The room itself was joyously quiet, a great size and the view was so relaxing. The fluffiest towels ever and everything you could want or need on hand.
The bed was extremely comfy. Breakfast was OUTSTANDING. The quality of everything was excellent and whilst a buffet, all items were fresh, hot and delicious. Eggs and coffees are available on request when seated. Every member of staff we
encountered was delightful, welcoming and friendly but the front of house reception staff really shine here. I can't say thank you enough for making our first stay away from home since our life changing event, such a memorable one that we will never forget for all the right reasons. We will always choose The Royal Garden from now on.
GEMMA
Stayed 1 night in May 2024