4/10 سيّئ
Elizabeth
9 أبريل 2026
عناصر نالت الإعجاب: النظافة وحالة المنشأة ومرافقها
The Good: nice towels, clean, nice breakfast with many choices, very courteous porters; good location near Victoria Station
The Bad: a lobby overrun with guests awaiting to check in at 3pm, just awful; 2 petulant check-in clerks; a single occupancy room so small that the chair could not be pulled from the desk because of the proximiry to the bed, the small refrigerator door could only be opened half way; absolutely no space to open suitcase except in the hallway in front of the bathroom and room doors; the single rooms are isolated from the rest of the rooms and at the end of the hallway (think past 18 rooms, outside the hallway and next to a secondary elevator); banging on the ceiling and windows for several hours every night.
Spoke to the manager, he was dismissive and offered an upgrade for an additional £60. It’s not about the upgrade, it’s about providing the BASIC amount of space - enough room to be able to open luggage, even the luggage rack could not be opened without restricting the ability to move in the room. I asked the manager to come to the room and see for himself and his response is that he “knew” the room. Obviously he has never stayed overnight in the room and said he was “very busy”. I checked out a day early after having prepaid my stay; the night manager offered a better room but frankly I was done with this hotel. Never again with a RIU hotel.
Elizabeth
أقام 3 ليالٍ في شهر أبريل عام 2026