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"We had a nice stay overall, but were very disappointed with one member of staff. He appeared to be making up rules, telling us our children were only allowed 40 minutes in the pool, whereas the day before another staff member had confirmed there were no such restrictions. Plus as were told to leave the pool, a couple with a child joined the pool for a swim. He also tried to charge us for towels, but later admitted we didn’t need to pay once he realised we were hotel guests. We had already signed in with our room number, so this should have been clear. Overall, we found this staff member to be quite incompetent and rude, which unfortunately impacted our experience. Other than that it was a nice stay, slightly out dated room and over priced food."

"Clean room. Quick check in.great location for getting to terminal "

"We were allocated rooms in the annex in Paddock, the water pressure in the shower was not satisfactory and took a long time to heat up. Unfortunately this was identified too late to raise with the hotel team as the booking was for just one night's stay. Breakfast was superb and the staff were extremely helpful."

"Lovely hotel, had the set menu buffet style dinner which was terrible but other than that, great stay."

"Really nice family room, staff v helpful. Good gym and breakfast was great. "

"We had a lovely stay and overall a fantastic experience. The hotel was clean, well presented, and had a really welcoming atmosphere. Our room was comfortable and had everything we needed for a relaxing stay. The breakfast buffet was amazing, with a great variety of fresh options to suit everyone – a perfect start to the day. The staff throughout the hotel were warm, friendly, and always happy to help, which really made a difference. The location is excellent, right by the NEC and very close to Birmingham Airport. We visited the Gladiator Experience at the NEC, which was so easy to reach on foot in under 10 minutes – super convenient. A special mention to Karisma, who served us food and drinks at the bar on Friday evening, even towards the end of her shift. She was incredibly friendly, attentive, and made us feel so welcome. Her positive attitude and excellent service really stood out. Thank you to the whole team – we would definitely stay again and highly recommend it to others!"

"Had a fantastic stay at the hotel, really enjoyed it and the location. One thing I would say is they need to keep an eye out for when people want a drink at the bar, often stood endlessly waiting for staff to appear."

"Room was clean no aircon and was rather warm even with the window open. Staff very friendly. Breakfast tasty and plenty of selection."

"Hotel itself was ok, the security guy pal was awful rude and very intimidating Would put me off staying at the hotel again We complained about this to hotel manager she did eventually sort out issue but pal the security guy still would not apologise for his actions"