"Check in out a bit slow"

"While we could overlook that the hotel was a little tired, staff were excellent, I was disappointed around the transparency about the pool rules and access for kids. Described as family friendly kids were limited to very restricted hours and space in the pool and unable to use the outdoor pool area and required to use the disabled toilet as a change room. It gave the impression that kids were a hinderance to the target, adult market of the spa. We booked the hotel especially because of the pool....

"We found the cleanliness of our bedroom very poor and the maintenance of the bathroom was especially poor. The public areas are also in a poor state of repair, especially those areas NOT on the ground floor"