Search B&B in Rushden

"I stayed at Novotel Milton Keynes from 6–8 March 2026 (Room 229) and my experience was extremely poor and unacceptable for a 3-star hotel. My experience: • Night staff behaviour: When I requested assistance or a fan during the night, three male night staff were dismissive, silent, and stared at me, which was intimidating and made me feel harassed. • Ignored communications: I sent a WhatsApp message around 2:30 a.m. asking for help, which appears to have been deleted or ignored by staff. • Privacy breaches: Management referenced my friends’ room (Room 117) when discussing my stay, and housekeeping entered my room without my consent, which is a serious violation of privacy. • Misleading in-room information: The room sheet stated I could purchase drinks during the night, but staff failed to provide assistance or offer alternatives. • Unfulfilled requests: Despite requesting a fan at night, it was not delivered when requested, causing discomfort. Hotel responses: • The hotel refuses to refund in full • Their emails included contradictory statements: initially claiming the fan was provided and that “another guest from the same room” requested one later, then claiming the fan went to Room 117 and my request was in the morning. I was the only guest in Room 229, so the “other guest” claim is false. • The hotel also tried to justify refusing a full refund by claiming a mattress was left wet after check-out and noting that I extended my stay. Neither of these points is relevant"

"Very convenient hotel for access to town centre and riverside walk. Staff were friendly and helpful and the breakfast had plenty of variety. The room was comfortable and clean. We often stay at this hotel and we are never disappointed. "

"The hotel is perfectly positioned, right next to the shopping centre and a multi-storey car park. My only criticism would be the gym, which is tiny and poorly equipped. "

"Nice clean tidy hotel staff nice rooms large a nd spacious very comfortable bed Nice open air car park "

"The young lady on reception has very poor customer service. She is condescending and rude, she was to me and other guests. The room was not vacuumed at all and filthy. Uncomfortable mattress. "

"100 points for the location. It was only a few mins from the railway station which made such a big difference. The staff was very helpful. The room was adequate, however I did see stains on the wash basin and toilet when I entered. TV did not work, kept saying there was no network and for these reasons I have given 4 stars. Otherwise it was perfect for a quick stay. Thank you. "

"Ideal overnight stay close to The Stables music event"

"The room was quiet and was clean, the gym is great! I didn’t expect a £5 car park charge. There was worn furniture in the bar area, which could have been easily be rectified. "

"Not up to usual Ramada standard, very basic restaurant/Bar/seating area/Staff.Nice rooms"