Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar
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Popular amenities
- Pool
- Breakfast included
- Spa
- Pet friendly
- Parking included
- Free WiFi
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Policies
Check-in
Check-in start time: 3:30 PM; Check-in end time: midnight
Late check-in subject to availability
Check-out
Check-out before 11 AM
Contactless check-out available
Express check-out available
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The Rulantica water park will be closed from December 24-25, 2025 and from November 16-27, 2026.
Tickets valid for a one-day visit to Rulantica water park must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Entry to Europa-Park is limited and tickets must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Shuttle service to partner hotels and the Europa-Park entrance is provided.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 13.00 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 18.00 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 1.45 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: EUR 230.00 per vehicle (one-way, maximum occupancy 7)
- Pet fee: EUR 13.00 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 18.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
We should mention
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Frequently asked questions
Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar have a pool?
Yes, this property has a children's pool.
Is Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 13.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Self parking is free at this property.
What time is check-in at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?
Check-in start time: 3:30 PM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?
Check-out is at 11 AM.
Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of EUR 230.00 per vehicle applies.
Where is Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar located?
This family-friendly Rust hotel is within 1 mi (2 km) of Europa-Park, Rulantica, and Taubergießen Nature Reserve. Europa-Park Golfclub Breisgau and Naturschutzgebiet Taubergiessen are also within 6 mi (10 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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