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"Better elevator coordination "

"Good "

"the room was always clean and staff was helpful"

"The bar was really pretty and room was clean"

"I recommend this hotel. It’s was 10 out 10… the desk crew was very polite and made sure I had my room on time because I got there early. The bar area 10 and cleanness of hotel 10…. Love it because it was steps from the Barrymore theater where I was in town for Broadway play. "

"Rude staff! I have stayed here before and it’s been okay- not great, but after this last stay, I will definitely not be coming back. Unfortunately I got very ill during my most recent visit and I called guest services to ask if I had some things delivered from the drug store could they be brought up to my room. They said yes. When my items showed they had been delivered, I called back down to guest services and they connected me with the front desk. The person who answered literally told me “nope” when I asked about my items being brought up to my room. She was beyond rude and told me it was against policy and didn’t care what guest services had told me. I couldn’t believe how rude she was- turned me off to this hotel for good. "

"Good"

"Yes !! Everything was amazing great spot to stay in if you want to stay in manhattan "