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"One night was definitely not enough! Clean room, great amenities, a wide variety of delicious buffet options, and three relaxing hot springs. I did notice a comment about one of the baths, which I understand, but the water quality was still excellent and very soothing. Special thanks to Mr. Kakumoto for his friendliness and exceptional service truly went above and beyond!! I'll definitely stay here again when I'm back in town. "

"The staff were very hospitable, and the food was delicious."

"Friendly staff, clean room, nice view "

"The view of the slopes was fantastic. The room was adequately spacious. We love that each room had lockers for our ski gear. Of course, the best part of this hotel is that you can just walk out of the hotel straight to the ski lifts. Outside of skiing, it's convenient that we can just walk around the massive building complex to shop or eat. "

"We loved our time at this ryokan. The hosts were wonderful, and so accommodating. The room was huge and very comfortable."

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

"Beautiful resort in the mountains right next to the ski slopes"

"This was by far my greatest stay so far in japan. Amazing food, amazing building, amazing onsen! But westerners be wary, you will need to sacrifice some of your typical understanding of amenitys, theres no showers in the rooms, and very little english is spoken in this whole town. That being said i cant rate it less than 5 stars! If you come to this hotel, be prepared to eat (amazing) foods you never thought youd try, and immerse youself in the japanese culture. If you do not want to immerse yourself, this may not be the place for you."

"Everything was great "