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"Room was perfect"

"We had a truly exceptional stay at El Carmelo Mountain Lodge. What made our experience outstanding was the personalized and attentive care provided exclusively by Ms. Neyla. I was traveling with my cousin, and on our first day she became ill to her stomach. Ms. Neyla kindly prepared a homemade soup for her and assisted us in obtaining the appropriate medication. Thanks to her thoughtful care, my cousin recovered quickly. Later in our stay, when we experienced sunburn, Ms. Neyla immediately provided soothing cream for our faces, once again showing her genuine dedication to guest well-being. Breakfast, which was included with our reservation, was excellent—no complaints at all. Dinner was also prepared with great care and was truly enjoyable. At the end of our visit, Ms. Neyla informed us that the soup she had prepared for my cousin was offered as a courtesy, which we deeply appreciated. We are sincerely grateful for the exceptional service provided by Ms. Neyla. I highly recommend this lodge and look forward to returning in the future."

"In the service industry things can you wrong but it’s how you recover and make the customer 100% satisfied. The weather was very bad when we checked into Cielo. We were warmly greeted with hot coffee and tea before our room was ready. There were a couple of issues with our room as a result of the weather. Nobody’s fault. Hotel Cielo and management addressed the issue immediately and provided us options. The views from their loft are spectacular and I’m sure ona clear day, the views of the Andes are incredible. We would love to go back to Cielo on our next trip. Thank you Cielo team - your kindness was greatly appreciated "

"Great stay, thank you very much! Everything was as I expected. The location has fantastic views, and everyone was very helpful and kind. I look forward to returning!"