Find all hotels by Independent in Sambuca Pistoiese

"The check-in reception staff were excellent—efficient, welcoming, and professional, setting a strong first impression. Unfortunately, the breakfast experience fell significantly short. The staff appeared stressed, disengaged, and at times discourteous. The buffet was closed approximately 10 minutes before the stated closing time, which was both unexpected and inconvenient. On a Sunday, when breakfast was scheduled until 11:00am, an elderly guest seated at 10:46am was abruptly told, “it’s all closed.” Similar interactions with other guests reflected a lack of attentiveness and basic hospitality. The overall quality of the breakfast was below average, and the service experience reinforced the impression that guests were more of an inconvenience than a priority. Even simple requests—such as asking for paper napkins—required repeated follow-ups and long waiting times. Additionally, the absence of soap/ shower gel in the bathroom was a basic oversight that just adds to annoyance. The room itself was acceptable—clean, but nothing great. The thermostat was funny or a dummy, I am not too sure. Overall, while the reception team performed well, the poor breakfast service and lack of attention to detail significantly impacted the stay. Based on this experience, I would recommend choosing a Hilton Hotels or Marriott Hotels property instead. The service standards and overall experience here have unfortunately left a lasting negative impression of the Novotel. #NeverAgain "

"Clean, affordable, and well positioned by the city/airport train line. Exactly what I needed."

"Breakfast was filling, puffy and exciting. The room was small and comfy and the bedding was aight. But the amenities and how close everything is was the best part. Over all 9/10 for me!"

"N/A"

"The location is really nice, even though it's a bit of a letdown that garage parking isn't available. There's some unclear info about the TZL zone, but the hotel staff has assured me it's no problem. It’s a cozy Best Western motel—what more can you ask for? My room might have some surprises, but overall, it’s a comfortable stay."

"We booked this hotel because it said they have airport shuttle and it is 10 min away from airport since we are leaving early in the morning, however there was no shuttle service, although they will help you to call car service. So I felt this info was incorrect and misleading. We had to take taxi into center of Florence and took taxi back, we would booked other hotel in center of the city. Other than that, People were nice , we have no other issues. "

"The hotel was very clean and safe. The on site parking allowed us to park the vehicle and use the public transit which was very near the hotel. Check in and check out was very easy. "

"During our trip, we stayed in four different cities/rentals throughout Italy. Aparto Florence manifattura was by far our favorite. The staff at the front desk were extremely helpful in explaining how to get around the city, places to go, and recommendations. We had four in our group, the room was large enough for us to unpack what we needed, and very clean. Definitely recommend! "

"No heat, no breKfast available. No soap in bathroom. Bathroom siink is peeling."