2/10 Terrible
Lindsey P., Onchan, Isle of Man
12 Mar, 2023
Disliked: Cleanliness
Terrible
Arrived here late on a Saturday night and realised why the owner gives a key code and does not greet. The photos are years old and the place is a disgrace. Old, worn out, dead insects, threadbare and stained linen. The shower is covered in black mould and rust and looks very unhygienic. Sun loungers and sofa covered in disgusting stains. Curtains torn and stained. Absolutely no way this could have been refurbished in 2020 as claimed. Reviews on other websites complain of the same problems just after the supposed refurb. Strangely no negative reviews on this site? Tried to call the owner that night but his phone was switched off.
Complained to Vrbo the next day. Sent photos and they immediately agreed it was not as advertised and advised speaking to the owner. Booked for 9 WEEKS but could not stay after the first night and left the next day to check into a hotel that we could not afford. Yes it was that bad!
Finally spoke to the owner who cancelled the booking and issued a 50% refund without agreement. The owner promptly readvertised using the same photos that Vrbo know are no longer representative and continues to do so while Vrbo turn a blind eye.
Subsequently complained to Vrbo twice for a refund of the difference. Was given a case number each time and told I would be contacted but weeks later have heard nothing.
A sad story showing all that’s wrong with booking on the internet with companies like VRBO who prefer to turn a blind eye to unscrupulous owners.
Lindsey P.
Stayed 63 nights in Jan 2023