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Hotel Plaza Santo Domingo

3.0 star property
Hotel in San Cristóbal de las Casas with a 24-hour front desk and a coffee shop

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Photo gallery for Hotel Plaza Santo Domingo

Staircase
Lobby lounge
Reception
Lobby lounge
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Pet friendly
  • Room service
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

Triple Room

Highlights

Rollaway/extra beds
Private bathroom
In-room safe
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Quadruple Room

Highlights

Rollaway/extra beds
Private bathroom
In-room safe
Pet friendly
Daily housekeeping
  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room

Double Room | In-room safe, rollaway beds

Double Room

Highlights

Rollaway/extra beds
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Twin Room

Highlights

Rollaway/extra beds
Private bathroom
In-room safe
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Map
Av General Utrilla 35C Barrio, El Cerrillo, San Cristóbal de las Casas, CHIS, 29220

What's nearby

  • Ex-Convent of Santo Domingo - 2 min walk - 0.2 km
  • San Cristóbal de las Casas Cathedral - 5 min walk - 0.5 km
  • Mesoamerican Museum of Jade - 5 min walk - 0.5 km
  • Plaza 31 de Marzo - 7 min walk - 0.6 km
  • Santo Domingo Handicraft Market - 10 min walk - 0.9 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 87 min drive

Restaurants

  • ‪BEBOP Club - ‬3 min walk
  • ‪Yik Café - ‬3 min walk
  • ‪Maya'e - ‬3 min walk
  • ‪FRONTERA Artisan Food & Coffee - ‬2 min walk
  • ‪Alameda de la Casa Utrilla - ‬1 min walk

About this property

Hotel Plaza Santo Domingo

Hotel located in Del Cerrillo
At Hotel Plaza Santo Domingo, you can look forward to a coffee shop/cafe, a garden, and laundry facilities. Free WiFi in public areas and a restaurant are available to all guests.
Other perks at this hotel include:
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • A porter/bellhop, a front-desk safe, and tour/ticket assistance
  • Luggage storage and smoke-free premises
Room features
All guestrooms at Hotel Plaza Santo Domingo offer amenities such as safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Rollaway/extra beds, cable channels, and daily housekeeping

Languages

English

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 65 to 120 per person
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities
  • Rollaway/extra bed

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • Cable channels

Food and drink

  • Limited room service

More

  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65.00 to 120.00 per person
  • Airport shuttle fee: MXN 800.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Plaza Santo Domingo San Cristobal de las Casas
Hotel Plaza Santo Domingo
Plaza Santo Domingo San Cristobal de las Casas
Plaza Santo Domingo
Hotel Plaza Santo Domingo Hotel
Hotel Plaza Santo Domingo San Cristóbal de las Casas
Hotel Plaza Santo Domingo Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Plaza Santo Domingo pet-friendly?

Yes, this hotel allows pets (limit 1 total).

What time is check-in at Hotel Plaza Santo Domingo?

Check-in start time: 2 PM; Check-in end time: 2 PM. After-hours check-in is not available.

What time is check-out at Hotel Plaza Santo Domingo?

Check-out is at noon.

Does Hotel Plaza Santo Domingo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 800.00 per person applies.

Where is Hotel Plaza Santo Domingo located?

Located in Del Cerrillo, this hotel is steps from Centro Cultural de los Altos, Ex-Convent of Santo Domingo, and Mayan Textile Center. Church of San Nicolás and Café Museo Café are also within 5 minutes.

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Hotel Plaza Santo Domingo Reviews

Reviews

6.2
Rating 10 - Excellent. 7 out of 58 reviews
Rating 8 - Good. 15 out of 58 reviews
Rating 6 - Okay. 20 out of 58 reviews
Rating 4 - Poor. 7 out of 58 reviews
Rating 2 - Terrible. 9 out of 58 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

10/10

Buen servicio, personal bien amable , habitación confortable
Stayed 3 nights in Jul 2018

6/10

No estan nada comodas las camas, esta super chiquitito el baño y da la impresion de no estar tan limpio ni tan seguro el hotel. No me volveria a quedar ahi
Stayed 2 nights in Mar 2018

6/10

Iba todo bien, hasta que una noche empezaron con escuchar pláticas y discusiones hasta peleas en una de las habitaciones, no me dejaron dormir!!! parecía un hostal cuando realmente es un hotel, lo reporte pero aún seguían.... lástima de hotel

10/10

El hotel esta enfrente de la plaza Santo Domingo donde se pone un mercado de artesanías y ropa, este lugar es el más barato para comprar pero hay que buscarle, la habitación es del tipo rústico, comoda, limpia, eso si, hay mucho movimiento afuera del hotel si tienes sueño ligero es posible que te despierte, la comida en el restaurante es buena y de buen precio, y el personal es muy amable, desde este hotel puede llegar caminando a la plaza principal y a las diversas amenidades que ofrece el lugar.
Stayed 2 nights in Mar 2018

6/10

Stayed 1 night in Dec 2017

6/10

Habitaciones viejas y sencillas El servicio recepción bueno y la ubicación enfrente del mercado artesanal lo hace un hotel conveniente.
Stayed 3 nights in Dec 2017

10/10

Stayed 4 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10

Muy regular el primer cuarto olía muy mal nos cambiaron a otra habitación un poco mejor y se me desaparecieron 2 libros nada recomendable
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

4/10

Tienen el estacionamiento de carga en un patio central al que da las habitaciones, es una pesadilla los ruidos que hacen desde las 11 de la noche hasta las 8 am todo el tiempo cargan y descargan. La habitacion tenia cucarachas El personal de recepcion una imagen deteriorada y cero calidad en servicio No cuenta con estacionamiento y les vale en donde dejes tu auto Comentamos nuestra molestia en recepcion e hicieron caso omiso
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10

Stayed 2 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10

Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10

Faltó espacio para estacionamiento de vehiculos
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

6/10

el personal del hotel muy amable y servicial, el restaurante nuena la comida pero le hace falta personal para la atención de los comensales. Las habitaciones pesimas, sin ventilación y con sensación a humedad. Francamente no regresaría a pesar de su magnifica ubicasión.
Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

2/10

Me intentaron extorcionar la primera noche fue terrible y la gente de hotel está involucrada porque ellos me pasaron la llamada y evidentemente le dieron información a estas personas de hora de llegada y nombre No lo recomiendo de hecho deberían quitarlo de sus hoteles
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

4/10

I was there with my mom and my family, but it is not confortable. The upstairs are terrible
Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

2/10

Dirty and old hotel! No wifi in my room. Very unpleasent stay. The air in the room was not very clean.
Stayed 1 night in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10

Tan sólo hace falta considerar la ausencia de estacionamiento. Por lo demás, todo excelente. Un poco de mantenimiento no estaría de sobra.
Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

4/10

Pro= comida de restaurant sabrosa ENCONTRA= casi todoq
Stayed 3 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

2/10

El servicio por parte de los empleados es adecuado, incluso amable sin embargo la gerente del hotel es una persona por demás prepotente, al llegar me informa que no hay servicio de estacionamiento por qué espacio es muy reducido y tiene que meter su camioneta que no hay lugar para mi auto que le haga como quiera que no es su problema, no te dan toallas suficientes, además pretenden que pagues un cargo extra si las toallas se ensucian, el servicio es pésimo, no se los recomiendo en lo absoluto pésima mi estancia en ese hotel
Stayed 3 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10

Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10

Muy agradable lugar, el restaurante todo muy rico, la atencion del personal es muy buena.
This review was submitted before 2018 and has not been verified.

8/10

Hotel para limpio y cómodo Solo que se escucha mucho ruido de los huéspedes de los otros cuartos
This review was submitted before 2018 and has not been verified.

2/10

Pésimo. El hotel está muy viejo, las instalaciones no tienen mantenimiento, regaderas con fallas, sin toma-corrientes, poca luz, poca ventilación, demasiado ruido. El personal es grosero y sin atenciones, hacen mucho ruido en las mañanas ( gritan de extremo a extremo) y no permite descansar adecuadamente. No tienen estacionamiento para huéspedes, solo para la camioneta del hotel. Lo único rescatable es su ubicación. No lo recomiendo para nada. Fue una estadía incómoda.
This review was submitted before 2018 and has not been verified.

6/10

agradable lo rescata la amabilidad de la recepcionista, las habitaciones ya muy viejas olor a humedad
This review was submitted before 2018 and has not been verified.

8/10

Buen hotel, y bonito con buen servicio el único detalle es que no cuenta con estacionamiento propio, aunque enfrente hay dos que se pueden usar pagando.