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Neighbourgood Sutter Mansion

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Luxury
5.0 star property
9.4

Exceptional

Historic elegance near vibrant Japan Town

Step into a beautifully restored historic mansion adorned with antique decor and period art, perfectly situated near Japan Town and Fillmore shops. Enjoy a continental breakfast, around-the-clock coffee and tea service, and a relaxing lobby gallery that exudes elegance and tranquility.

Popular amenities

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions; your host will greet you

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay

Service animals are welcome, and are exempt from fees

1 total (up to 85 lbs per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per stay
  • A damage deposit of USD 300.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 65 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Neighbourgood Sutter Mansion pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 85 lbs per pet. There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 65 per day. Limited spots are available.

What time is check-in at Neighbourgood Sutter Mansion?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Neighbourgood Sutter Mansion?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Neighbourgood Sutter Mansion located?

Located in Western Addition, this luxury hotel is within 3 mi (5 km) of Lombard Street, Oracle Park, and Pier 39. Golden Gate Park and Palace of Fine Arts are also within 3 mi (5 km). California St & Van Ness Ave Stop is 6 minutes by foot and California St & Polk St Stop is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 198 out of 239 reviews
Rating 8 - Good. 21 out of 239 reviews
Rating 6 - Okay. 11 out of 239 reviews
Rating 4 - Poor. 3 out of 239 reviews
Rating 2 - Terrible. 6 out of 239 reviews

Reviews

Verified

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is elegant and charming. The staff was helpful, and the room spotless.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mark A.

Liked: Cleanliness, amenities, property conditions & facilities
helpful staff, especially Amanda
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, amenities
Incredible decor, very clean rooms, excellent staff. 10/10 would recommend, I will definitely be coming back!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yu

Liked: Cleanliness, amenities, property conditions & facilities
The service was truly 5-star, and the check-in process was seamless. We loved the room and the beautiful interior of the hotel. It made our stay feel very special.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Wright

Liked: Cleanliness, staff & service, amenities
Great hotel. Staff was kind and attentive. Room was clean and comfortable. The hotel has so much personality. We will definitely be coming back.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kiersten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of of the most comfortable beds/pillows/sheets I've ever slept in! Service was great, rooms are spacious.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The hotel is gorgeous and the staff so welcoming.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored property with very tasteful furnishings. Staff very helpful and polite. A real pleasure to stay in. Top quality stay.
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Jananne

Liked: Cleanliness, staff & service, property conditions & facilities
The Sutter Mansion is gorgeous, historic and filled with original artwork. The bed was very comfortable. We had a few issues which were quickly rectified. Service is extraordinary.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful property and staff. The room was beautiful and the staff was very accommodating. I can only say positive things about this hotel.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and close to everything
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and comfort!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, fabulous hosts, historic building, very comfortable rooms, great breakfast
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Such a beautiful place, great location and super nice staff! We also loved the location and the quiet of our room. The staff needs to learn to make a proper espresso, truly. They could up their game on the atmosphere with music in the downstairs and maybe some live greenery. We were there at Christmas and the decorations were dismal. It is just short of how spectacular it could be. It wouldn't take much.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Place in Lower Pacific Heights

The great staff will attend to your every need. Lovely renovated property. Nice full breakfast menu. Comfortable rooms. Quiet. We will stay here whenever we are in San Francisco.
Stayed 10 nights in Aug 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful! The service was impeccable in every way.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Mansion, extremely comfortable with great staff. Easy access to nearby bars & restaurants.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mahendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable rooms, exellent staff, great service.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and Charming

Beautiful building and great rooms. Staff was excellent and very courteous. Very nic charm.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jana Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and the property is unique
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, staff excellent, free breakfast great.. only complaint .. we were in suite 201… the only mirrors were in the bathroom.. my cousin was in suite 205… she had several mirrors in the suite and bathroom
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous stay at the Mansion. We felt comfortable and enjoyed the quiet and spacious rooms.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Neighbourgood Sutter Mansion. The room was very comfortable, surprisingly quiet, the bed was was heavenly and the bathroom was ‘spa’ like. We did not have the breakfast but the staff offered us espresso drinks and pastries. The entire team was outstanding, very welcoming but not over bearing. If I have anything to wish for more is an elevator for transportation of luggage’s.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the free slippers and staff responsiveness was fantastic!!!
Stayed 1 night in Feb 2025
Verified

8/10 Good

Cliff

Liked: Property conditions & facilities
Neat old hotel. Staff very nice .
Stayed 3 nights in Jun 2024