Search Apartments in San Juan

"It is a pity that the music played is too loud and not suitable, interfering with conversation. When I complained I was told that is how the owner likes it. First principle for hospitality business: please your customers, not yourself. Why not gentle pan music, or guitar, piano? You are in Trinidad, set the right mood!"

"never going , too old and far from everything"

"The business facility was not appropriate since there were mold in the bathroom ceiling and leak in the bathroom sink. There was a cracked in the wall above the TV, there were not hot water for 3 days, the second day there was not chef so no breakfast, the room did not have phone, they claimed it was on repairs for years. The staff was very nice but the above mentioned was unacceptable."

"Room are comfortable property is safe staff is great "

"This was the dirtiest hotel I’ve ever been in, the staff was very nonchalant, I’m still waiting for the staff member at the restaurant to call me so she can take my order since Friday March 6th today is Sunday March 8th lol, the staff that greet you at the door were very kind, and friendly. But I would never be back. "

"The pool was closed. I booked the stay for the pool and the views from the infinity pool. The staff was nice, but I was not happy overall. I booked a 2-night stay with Expedia. I canceled the first night. I never got a refund."

"The rooms were not sound proof enough to not hear the connecting room activity by other guests and also the surrounding area outdoor as there was a lot of loud music to be heard emanating from outside."

"Yes"

"Hands down the worst hotel experience. They 'lost' one of the bookings for our party, so everyone had to pile into my room--including a child-- in the wee hours of the morning while I contacted Expedia, who mercifully was able to get them to actually recognize and respect our booking, which I had verified by phone and email before arrival. It smells like a scam around Carnival, though we were not there for carnival. Buyer beware as you may show up and they may have no record of your booking (wink wink) then try to charge you nearly a thousand US per night. Shameful. Then when called on it the hotel manager, after admitting a 'glitch' must have cancelled the reservation, denies via email that there was ever any evidence of an issue. Never in all my days... Buyer beware."