Search Chalets in Santa Cruz La Laguna

"My stay at Jenna’s River Bed & Breakfast at Lake Atitlán was truly unforgettable. I stayed in the Quetzal Room at the very top of the boutique hotel, and the view was simply spectacular — a panoramic look over the lake and all three volcanoes. Waking up to that view each morning felt like a dream. What really makes this place special, though, is the staff. From the moment I walked through the gates and was welcomed by Astrid, I knew I was somewhere special. The entire team goes above and beyond. A huge thank you to Sebastian, Fernando, Alejandra, Manu, and Adrina for making everything absolutely perfect during my stay. The breakfast each morning was excellent, and I enjoyed three delicious dinners there as well. It’s the kind of place where you instantly feel relaxed and taken care of. I also had a 90 minute massage! I will always cherish my three nights here and only wish I could have stayed longer."

"We had a great time! But just keep in mind there are many stairs to climb "

"I havw traveled to 52 countries and stayed in some amazing hotels but this place may be one of the best I have ever stayed at. Incredible views, accomodation. Great food/service. Really nothing negative to say."

"Incredible hotel - one of the best views ever, very stylish but according to local architecture and style and not very westernised (in a good way). The staff was super helpful, and nice! The music was great too - it was like a little oasis, we didn’t wanna leave the hotel. One of the best hotels I’ve stayed - the photos don’t do it justice !!!"

"This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one was helpful or interested in resolving the issue. The explanation I received was that their office computer connected by LAN was working, so the problem must be Wi-Fi. They also blamed the internet provider. In other words, no one took responsibility. One staff member even told me that because this is an “eco-resort,” guests shouldn’t need internet. That response is dismissive. Many guests still need internet for work, communication, or basic travel planning. For one of the more expensive properties around Lake Atitlán, the lack of amenities and the failure to provide reliable internet is unacceptable. The view is fantastic, but the experience did not match the price. Management should address both the connectivity issue and how staff handle guest concerns."

"Ants all over bathroom cr"

"Super friendly staff, great food and great vibes! We only stayed for one night but they had plenty of activities on offer. The room was very clean however shower is an eco shower so the hot water did run out after a short time "

"Somethings were amazing, the staff, the clean rooms, the wonderful food, and beautiful grounds, and magical massages. Somethings were less than wonderful, but take the good with the bad. The hot water is more along the line of warmish water. My rooms door knob broke, but was fixed the next day. "

"Rooms were so beautiful, staff was very kind as well! Breakfast was amazing, eating in front of a perfect view!"