Find hotels near Santai Spa, Birmingham from AED 269

"Only a few little things There was no menu in our room or how to order for room service . Room was a little on the small side but clean We only had on set of towels and there was two of us Staff where friendly and polite There was some grout missing the bathroom and a little paint on the door would I understand it sounds petty but little things can make all the difference "

"Stayed here the past few years for crufts. This year was by far the most expensive. Some of the staff were busy doing not a lot, ie putting glasses away instead of serving the large queue of people waiting. We asked if we could take food to the room as we had our dog and was told no and then the staff member behind that staff member said yes they can take food up to the room. I paid (a lot) extra for continental breakfast which wasn’t ‘proper’ breakfast, it was a small tin of Pringles on 1 day only, a mini fridge, a coffee machine & condiments. Upon arrival I had to pay more for breakfast… I also had to pay £30 per night for my dog or leave him in my car. It’s not clear that I had to pay extra for him. The room is fine, clean and the chamber staff are lovely. The room was scorching and the climate control is controlled by the hotel. We followed the instructions for if the room was too warm which was basically open the window (minimal as we were on the 6th floor) and the fan provided was useless, I can blow harder than it blew out air. We won’t be staying next year, it’ll be one of the other hotels which is a shame as we’ve enjoyed our stays previously. "

"Poor check in service, check in supposed to be from 3 pm. By 3:30 pm, the room wasn't ready and the system was down to check guests in anyway. Made it a pain when attending a conference "

"Overall very good, room was quiet as on a separate corridor which was good. Briefly used the pool but the hot tub was emptied for cleaning"

"The room was a nice size and very clean. Everything felt well maintained, and the space was comfortable for the stay. Overall, a pleasant and relaxing experience."

"Incredible hotel, room was beautifully finished and equipped."

"Clean room with a lake view, perfectly adequate for a couple of nights."

"Everything from checking in to checking out ran smoothly room very clean and comfortable, only issue was no shampoo in the shower and I couldn’t find out how to open and ask for a refill. "

"Nice hotel but rooms starting to feel dated "