Find hotels near Santai Spa, Birmingham from AED 219

"We have visited this hotel many times before, and it has been amazing., unfortunately this time round was a different story. Communication was poor, we had booked a suite as a treat for Easter, part of this package was VIP parking, when we arrived the car park was closed, no email, no message on the Expedia chat with the hotel. We parked in the multi-story which was fine, the next day we were informed that the car park was now open, we moved the car only to be sent back by security who informed us the car park was not available, just kept getting sent back to the multi-story, the front desk had no idea. The room was fine, bit run down and shabby; robes in the room dirty with fake tan, although the espa products were a nice touch. Mini bar was another perk of the room, however we had to chase to get it replenished! Had dinner in the sky lounge, again dirty floors, a quick carpet sweeper would have fixed that but the staff were using a broom on the carpet which wasn’t doing anything. Main course arrived before the starter, but that got fixed eventually. We were overcharged on the bill and this needed correcting, it just felt that the staff did not communicate with each other! Casino bar used to be the place to go for a nice G&T however we were told, they don’t do that anymore and they don’t have a drinks menu? We left… The high line bar was a nice new edition, live music, good staff, although my wine was corked! Overall a poor experience!"

"Good location and services would stay again "

"Great location, 10 minutes to nec/train station/airport, friendly staff and to top it off a full health suite "

"Clean room and nice staff. A bit noisy as it’s surrounded by warehouses and the hotel was being renovated but a good distance from the arena. Better instructions on finding it would be helpful as it wasn’t easy to find. "

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"Clean, easy check in and out. Great room service. Room was a bit out of the way and difficult to find at first as was accessed by separate elevator but staff was helpful. A bit odd that bathroom had no door. "

"Clean room and quiet "

"Brilliant location, nice and modern, quiet room. Air con not the best at all though"

"Amazing hotel. We came for the weekend for an event at the NEC and we were so happy we booked this place. Not only was the place itself lovely, but the staff also showed the same loveliness. We were also surprised that there was a complementary shuttlebus that took us to and from the NEC building, at different times throughout the day and evening (Around every 30-60 mins depending) The food was also lovely and much appreciated. We loved getting to eat a nice dinner in our room. My partner especially loved the sticky toffee pudding. We will be booking again next year as we have been told the event will happen again, a lovely treat to look forward to."