4/10
We accidentally booked this hotel during a very stressful time—our daughter was unexpectedly hospitalized—and despite reaching out immediately, the hotel refused to adjust or cancel the reservation. There was no flexibility or compassion shown, which was especially disheartening.
We were also celebrating our 15-year anniversary on this trip, and every other hotel we stayed at went out of their way to acknowledge the occasion with small upgrades or kind gestures. This hotel did nothing—no upgrade, no acknowledgment.
On top of that, the hotel didn’t meet the expectations of a 5-star property. The room, service, amenities, and overall feel were underwhelming, especially given the high price point.
We won't be returning.
Sarah
Stayed 2 nights in Jun 2025