"Room was okay, staff were courteous and listening. However, management had to do something about smoking policy on the first floor where customers are permitted to open wide their doors and fill the entire floor with smoke. It poses terrible hazard on everyone on the entire building. Also had to be chasing on a single iron which is used by everyone,for this reason I had to wear my clothes without ironing."

"good customer service!"

"I was told the place is disability friendly but its definitely not. I wont recommend coconut grove to anyone, essentially, disabled people. Im a wheelchair user. If i could have move to a different hitel, i would have was extremely tired."

"The hotel doesn't have a good breakfast. Too much noise at night. "

"Wonderful service, staff and facility! Convenient to airport and professional shuttle service. Highly recommend to stay here!"