"This hotel was truly amazing. It was very easy to get to the Haram, a 2-min shuttle bus was always there to take you and bring you back, 24 hours a day. We were upgraded to a junior suite on arrival which was perfect for our family. It had the side view of the Haram and the room was pointing towards the Haram with the recitation playing in the rooms so was ideal to follow along. The staff were absolutely amazing, always friendly and helpful. Housekeeping were superb, as well as the restaurant staff - especially Ghulam.
There was a very wide variety of items at breakfast, allowing you to have something different everyday, and everything tasted great. The beds were super comfy that you would fall asleep straight away, and the in-room foot massager was an added plus. There were also massage chairs all over the hotel.
Would definitely recommend this hotel and will be staying here again."
"Breakfast was very good and receptionist staff were very helpful and friendly, and the location is fantastic. Beautiful haram view as well. This was my 3rd visit in 4 years. I will recommend to anybody that Hilton convention makkah hotel jabal umer."
"Very close to the kaba around 6/7 minutes walk great location very helpful staff brother NAEEM AND HIS TEAM AT THE DESK WERE AMAZING RECEPTION STAFF WAS FANTASTIC EVERYONE IS SO SO HELPFUL"
"Very helpful stuff
Naba was excellent at reception
Breakfast was excellent with healthy choices
Haram is very close for walking but if people want shuttles very convenient and frequent
Very clean and good vibes"
"I had a wonderful and memorable experience during my stay at this Sofitel hotel while performing Umrah with my wife. From the moment we arrived, we were welcomed with warm hospitality, professionalism, and genuine kindness. The rooms were clean, comfortable, and well-maintained, and the overall atmosphere was peaceful and relaxing after long days of worship. The staff were exceptionally friendly, respectful, and always willing to assist with a smile. Their attention to detail and commitment to guest satisfaction made our stay truly enjoyable. We sincerely appreciate the excellent service and hospitality, and we would gladly recommend this hotel to anyone visiting for Umrah. Thank you for making our spiritual journey even more special. We look forward to staying here again, Insha’Allah!"
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