"Delayed flight and no help at airport. Booked a room for my family and I. Wrong room given then moved (reluctantly) to find no linen for sons bed or an extra towel set. Spent nearly £200 to stay in a room for 4 hours. Beautiful hotel, wish we could have stayed longer. Unfortunately with the next available flight we couldn’t, we were tired, husband unwell and needed to get home, we were very much an afterthought."