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"All excellent, great staff at front desk, rooms good for families, very clean and nice. Breakfast good, all staff very caring."

"lovely hotel , very comfortable and beautiful surrounding"

"Excellent hotel. Lovely, large, luxury room. Very quiet. Bed was a tad firm for me, but it was okay. Friendly, helpful staff."

"We stayed for five nights as visiting family. Very spacious room. Yes the room needs a lick of paint. But clean and lovely big towels. What sells the hotel is that it has really helpful , friendly staff. Very close to town with heaps of shops and restaurants. Also free car park. It has a lovely on-site bar. Only downside no air conditioning and although we had a fan , it was a very hot week for U.K. "

"The hotel is huge and it takes a while to find your way around it. It’s very clean & staff are helpful and attentive. We had a family room and our 12 year old was given a single sofa bed but it didn’t have a mattress so was solid and not fit for purpose but a quick call to reception and they sent a z-bed up which had a mattress so was a lot more comfortable for our son. The bar & restaurants are lovely and quality food and service. Nothing too much trouble. The grounds of the hotel are lovely with areas to sit outdoors for a drink or relax. Overall I would recommend the hotel as a lovely place to stay. We will definitely return. "

"The beds were so comfy and breakfast was lovely thank you "

"Wonderful setting, fab food, great cocktails and very attentive staff. Spa was fantastic despite being a little small. "

"Incredible for the little ones, amenities within the room were fantastic. They absolutely loved the treasure hunt. The room was decorated amazingly and was extremely clean. Just a good score with regard to the adults though, I would have liked to have some biscuits as part of the coffee-tea area as there was nothing with our brew after sitting down a long day. Milk is only just enough for one coffee or tea. Coffee machine made luke warm coffees. Headboard is rock hard would be more comfortable with a softer one. "

"It was very nice overall despite of a minor problem in the air condition in my room . But the staff especially the lady who I have spoken to on Saturday night ( 26/04/25) she was very helpful and considerate. Will definitely come back to this gorgeous hotel. Will probably my choice of hotel in Basingstoke . The gym and pool and sauna are very clean , smell clean and tidy. Deserving of a 5 star rate…."