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"Older hotel, but well located and easy access to Hot Springs shopping, museums, hikes, restaurants, etc... By being an older hotel, there were things that couldn't be helped regarding appearance, but the staff was superb which made the experience and stay an excellent one!!"

"The fire alarms were going off in the middle of the. I the end early morning due to faulty wiring. They also need to hire more staff, the bar tender was alone during the free beverage hour and I felt bad for him. They also make their staff take the hot service elevator during heat advisories. I would have been very happy with our stay if they treated staff better and if we weren’t woken up at 4am. The room was great and spacious enough for our family. Location was also great."

"It was the best!!"

"This was obviously an older hotel, but it was very well maintained. The restaurant was good, and the staff was very helpful. There is not much parking available, but valet parking was just $20 per day, so that was convenient. It was located very close to the sites in town. I’m not sure the breakfast bar was worth an additional $15, but it was good. I enjoyed the stay."

"The staff was extremely helpful and accommodating to our requests."

"Our favorite hotel we have stayed at this week . The front desk staff were so welcoming and helpful. The breakfast is included with a great omelette bar and the breakfast team are very friendly . The pool and gym were great. The Room was very clean . Our favorite part , we could walk to the downtown for dinner or the baseball field or the arena ."

"The rooms were very clean ans fresh. The beds were comfortable. All of the staff was helpful."

"Great spot will be back"

"Great"

"The hotel was great, the issue we had was the lack of info we received when booking through Expedia - just know the hotel does not have elevators (so if they have conventions etc going on & you find yourself on the 2nd floor requiring stairs - you won’t be able to find a ground floor room to switch to). We had my 87 yr old mom with us and stair wind her. Toilet in our room was low also with no hand rail - so be sure to ask for a room with everything you need ahead of time. The hotel...

"Very clean hotel! Seemed to be new! The front desk personnel were kind, helpful with our bags and ideas of places to eat! The breakfast was usual but we knew that and mostly want coffee and just a small bite. The location is about 8 mins from the main drag but on same road. We would stay again!"

"My wife and I rented a castle for our 20th anniversary. We got the anniversary package and vow renewal package. When we arrived there was cake, champagne, and two engraved champagne glasses for us. The vow renewal the following day was very nice, they have a little chappel on the property with a waterfall for pictures. We left for dinner and when we returned there were tealight candles all areound the room and a rose as well as a copy of our vows on the bed plus more champagne and two more...