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"Oh boy where do I start?! Valet was very friendly. Front desk, super nice and friendly. The band in the lobby, I think Aaron Owen’s was GREAT! So were the cocktails. Conveniently located within walking distance of any location downtown. Now the bad…. Walking in it smells like mold and mildew. Construction workers were working in the lobby making it difficult to hear. The swimming pool was green. The entire place is run down and neglected. There is a resort fee due upon check out, along with...

"We loved our stay. Big fans of any properties managed by the Hilton. They understand cleanliness and customer service. The breakfast is excellent, too."

"The hotel was fine overall, but due to the humidity in the air, there was mold on the ceiling of the room. Seem"

"Great staff! Kind, friendly and helpful. Room was clean and comfortable. Air conditioning was perfect but room felt damp. Amenities from pool to sauna, cold plunge, games, trails and fire pit all wonderful features. Spa vibes in the wilderness"

"Really enjoyed our 3 day stay. Nothing says the Ozarks like a wine cooler serving as the kitchenette refrigerator. Great view of Lake Hamilton. Lots of room. Instant hot water. Very comfortable except the spool couch had seen better days. No maid service. Key code to check in and out so never even met any staff but I’m sure they are lovely. We will definitely stay again"

"The bathroom had black stuff coming out of the hand rail in the shower. The stopper was laid out. The AC unit was leaking on the floor. The bathroom fan and a weird blue light in it. Our room number was wrote in pencil on the wall. Walking by other rooms and they had plates with room numbers. Requested a lake view. Did not get one, told that they were full. The parking lot only had 15 cars max. No buses or anything. Breakfast was very bland and not appealing."

"The property is right by the lake. The rooms are very clean. We checked in Thursday evening on 7/16. The lady who checked us in was rude, sassy, and was not very friendly. She seemed tired and frustrated. The young man who was also checking people in was very friendly and funny."

"Location was excellent"

"A/c was loud but it worked. Parking was fine. Room wasn't spotless but was adequate. Staff was courteous and gave me 2 good recommendations. Paid 72 for 1 night 1 person inc taxes. If it stays there it's an acceptable play to stay"

"The front desk agent was so sweet. I would stay again just because of her!"

"The property was close to town. Which was good. The room lacked a garbage can, other than the tiny one in the bathroom. There were no hand towel holders, which would have been convenient. Also a handheld shower sprayer would be nice. The street noise was very loud. No place to walk the dog."

"Very nice place to stay. Very clean and kept up very well. Close to downtown eureka springs. There is a restaurant right on the property. Very convenient."

"Charles at the front desk was fantastic! He went above and beyond to make sure families stay was perfect! Breakfast was delicious every morning and the property was very well maintained."

"We stayed in the cave for our anniversary and loved it! It feels so private and was just what we were looking for. The indoor Jacuzzi was perfect and the little porch area felt secluded, with the adorable round window doorway for a hobbit vibe. The walk in shower was very nice. Overall the unit was very clean and in great shape. If I had to say anything critical it would be the stairs going down to the unit are part of the experience, but not for anyone with mobility issues. Also you cannot...

"Shower was disgusting"

"Definitely historical. There are so many updates that could be done to this hotel without disturbing the history though. Our room had fixtures like a shelf above the sink that was falling out of the wall, the bathtub was not able to be used except to shower as there was no plug for the drain, just little minor things to update the rooms."