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"Excellent hotels polite staff nice environments on the beach very clean swimming pool shuttle servic and so on"

"This hotel would have received 5/5 had the first customer experience at check-in was annoying especially at a 5 star hotel which was selected purely for the customer experience one would expect. At reception both members of staff were serving a customer. My son and I stood partially behind both people to approach the first available member of staff. A couple approached the front desk and stood next to my son as soon as the staff member behind the desk was free they approached her in the meantime another gentleman stood behind them to be served. Instead of acknowledging that we had been waiting in the queue the staff member not only served the couple but also the gentleman behind them before acknowledging us with no apology. Absolutely appalling and not a good first impression."

"Very good hotel "

"Bed was a bit hard"

"Excellent service, care, and attention to detail. "

"Due to my flight delay, I got hold of hotel to extend few hours for later check out. They did. "

"After 12 nights here and as a 40+ yr old Solo western female I can honestly say that this hotel and irs super staff could not hace done anything more to make me feel comfortable and extremely welcome. W Hotels offers in house events and a music / design aesthetic which was so pleasing making staff feel great to be working there. I had some brilliant conversations with staff of all ranking and ages who really gave super service throughout. The pool / gardens area is very beautiful, safe for kids and extensive, the public beach access is direct onto a very popular friendly beach. A huge variety of eats available around the hotel in a very nice part of Muscat next to Opera House and the quality of food available at the hotel restaurants was in my experience very pleasing. I fell in love with Oman and the staff/ hotel have made it very easy to return. "

"The hotel is nice and convenient, staff are very friendly and professional. Imran helped me around a couple of times and welcomed me to the room, with a professional and friendly manner. Breakfast was nice and the restaurant staff are excellent. The kettle in my room was broken and I tried calling the number mentioned for dry cleaning few times but they never picked up. Other than that the place is good and the staff are great. "

"Very good place a nice customer service"