2/10 Terrible
Wai Bee
7 Apr, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
1.We have two rooms, both bathrooms have the same type of sliding bathroom door that kept slides open by itself. Staff said just stuck a towel to prevent it from opening. Bathroom door is not lockable.
2. Light in the bathroom is on timer. It auto shut off the lights and ventilation after like 30mins. It was a rude shock to get a blackout bathroom halfway through your bath.
3. Room door is open outwards type and cannot be secure from inside. (No additional latch). On the first day morning housekeeping staff just opened my door while I am still in the bathroom. And again someone tapped their key trying to open my room the next early morning. Felt so insecure as you can’t secure your room door properly when you’re in the room.
4. No staff around in the hotel. Everything is through machine for check in and check out. (Although you only see one of the staff once during check in). Calls went unanswered. We have to go to the reception area to get help for a clog toilet bowl.
5. About 30mins before check out time, got a reminder call to check out, followed by a staff/bouncer standing outside your room door to escort and made sure you leave the premises in time and hand over your rooms in time!
Wai Bee
Stayed 4 nights in Mar 2024