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"The hotel is located in a quiet, picturesque location. The reception staff is very friendly. However, the hotel itself is far from new. The carpet, furniture, and everything in the hotel are quite worn. My biggest complaint was the room cleaning policy, which requires you to vacuum and mop the floors, dust everywhere, and clean the kitchen and bathroom upon check-out, otherwise you risk losing part of your deposit. I would prefer the cleaning fee to be included in the room price by default."

"The hotel and location was excellent, my only concern was the price of the breakfast was expensive in comparison to what you can get a 5-10 walk to the square. The cost to use the spa i thought was also excessive 15 euro an hour per person and each time i checked it was empty."

"Small room with old carpet"

"Full of Bedbugs. Stay away"

"We were surprised that the sheets and pillows were provided separately and we had to put them on ourselves. The pillows were low quality and flat. The location is convenient though not walkable to a lift. The pool closes at 19:00 so don’t expect to go after dinner. "

"The staff are excellent, professional kind welcoming. The "

"The room was spacious clean and comfortable bed. I recommend it. Good experience."

"Cute cycling-themed hotel. Great-sized room, excellent condition, quiet and comfortable. We did have some issues with Wi-Fi connectivity. And noting parts of the hotel are being renovated so we couldn't use the shared spaces. A mini fridge in the room would be an excellent addition."

"The staff were friendly and helpful :) Tortella is a quaint town surrounded by beautiful nature and Hotel Alta Garroxta is a great jumping off point! "