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"The staff was very helpful. The amenities and the onsen were beyond expectations. Had a very good rest here for a couple of nights. I would highly recommend this property. "

"Great stay. With daily cleaning and changing of towels. Great free lounge facilities and lovely view of the castle Would definitely return"

"A perfect place to stay: convenient location right next to Kumamoto Station; a stylish and comfortable hotel with extras like a public bath, and a quiet space by the water garden courtyard. And the breakfast served is extra good: plenty of choices including some local specialties. It’s the place I will stay again next time I visit Kumamoto."

"Extremely kind staff and fantastic amenities "

"Fantastic hotel. Great location, great staff. Wonderful stay!"

"Room was clean and tidy, many restaurant options was nice. Check in was easy and the staff was nice and very accommodating. "

"Lovely hotel with onsen. "

"Room is very clean and spacious with good view"

"The room was clean however you can’t check in early, which is something you should note if you arrive before three. There is no included breakfast. There are a lot of stairs within the actual room itself, which is a trip hazard in the middle of the night. We checked out a day early as the bed was very uncomfortable and very low to the ground. "