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"We stayed here as a family of 5 (2 adults and 3 kids - 10, 6 and 4) in the traditional Japanese room. We didn't get in till 6ish and left early so we could get to Kamikochi but I wish we had of added another night or at least got there at check in time to make the most of the facilities. Unfortunately we didn't have time to use the onsen. The traditional room is set up for tea when you arrive and then the staff comes back later to make the beds for you. The kids loved the experience. We were also able to wear the yukata to dinner. You can call down for kids ones to be brought up. Staff were lovely. We hadn't booked a food package as I have picky eaters but we went to the dining area on level 1 and were able to order a Japanese set meal for my husband and I and the kids had chicken nuggets, spaghetti and ice-cream. Highly recommend"

"The staff were so lovely, the annex rooms"

"Friendly staff and their attention to details. Never refuse a request. The mixed milky onsen was really extraordinary and a very unique experience. The ladies were given a wrap around and nothing can be seen with the milky onsen. Very discreet , indeed! "

"The staff were very attentive and welcoming. They were also quick to assist any guest who looked lost or who looked like they might need help."

"Good"

"Property is close to Hirooka Station for easy commute. Great and lovely staff. Food was superb"

"Very good "

"Its proximity to the ropeway was the biggest catch. They have a true onsen but sadly people are naked and don’t wear clothing and modesty is not followed . The staff are great and speak good English. The breakfast is generous but doesn’t quite fit the foreign pallet . Recommendation is that enjoy the delicious bakery items in the ropeway eateries ."

"It’s all about dogs there. Love how the Japanese love their furkids. Hygiene measures, dog runs, dog onsen with humans, dogs can access everywhere in this hotel, even the restaurants."