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"Service was very good"

"Was a good stay and the in room onsen was a bonus. Breakfast and dinner were great though the dinner menu was very similar over the two nights we dined there. Service levels were consistently good though it's odd that they didn't clean our room on the second day. Overall it was a good enjoyable stay. P.S. while the hotel is near Gora station on paper, the walk there is incredibly exhausting with steep stairs and an endless incline. So if you're bringing young ones along, do take note."

"Amazing place. Royal treatment. The private onsen was a highlight. So close to the train and bus stations. Beautiful place in the world. "

"The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited."

"The upkeep of the hotel, the attention to detail, and the quality of customer service were superb! It does not get better than this. The level of attention and responsiveness to each of us is as if there are nobody else at the hotel. "

"Loved staying here. Lovely buffet meals, the rooms were wonderful and clean. Clean and well kept facilities. "

"My room was absolutely stunning. Cleanliness 10/10. Check in was a breeze. The room was so spacious the outdoor patio had a footbath, grass area, bbq and outside table. The room was equipped with absolutely every single thing you needed, it even had a telescope! The best thing was the fully equipped kitchen and the beautiful private onsen with a big window that opens up to the backyard. Privacy is 10/10. It’s also 10 minutes car ride to the Hakone Open Air Museum and a 7/11. 100/10 experience at this place! "

"It was a great experience. We were treated like royalty."

"We had such a wonderful time that we didn’t want to leave this place! Our room was lovely and the onsen were amazing. There were plenty of time slots available and the staff was so helpful and kind especially with my young children. They even brought my 3 year old some crackers to cheer her up when she was cranky at breakfast. There are toys available in the lobby. It really feels like they thought of everything! I’m so happy we were able to have this first experience at a ryokan as a family."