"While I appreciate that this is designed for longer-term stays, I must recommend that parents with children - esp. young ones) be kept on lower floors. Approaching 10pm, the banging and scraping on the floor above our room would not cease. I'd asked the desk clerks ONE FAVOR: "just a quiet night, please". However, they put us right beneath a noisy couple with a young child. About 10:30pm, I spent 15 minutes on the lobby phone (a dangerous place, after closure) awaiting an administrator to come onto the call. Apparently, in response, a manager told the noisy people to quiet down. However, they only became more noisy, banging on the floor repeatedly, screaming and scraping a chair or other piece of furniture along the floor. Rather than wait another 15 minutes on a call after 11pm, in the fluorescent-lit lobby (open to druggies waiting outdoors), I phoned the police. Investigating, they found a couple and young child, apparently foreigners, who did not care to be considerate to others except when informed that they would be arrested if they continued their noise. This could all have been averted if 1) the hotel had kept tabs on which rooms were noisy and properly placed, respectively, noisy and quiet people; 2) had a desk clerk and a manager ready until midnight or at least 11pm to handle problems; and 3) ensured that any caller on the lobby phone would not have to wait 15 minutes just to get a human on the line."
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