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"Lovely place great facilities "

"We recently had the pleasure of staying at Laguna Hotel, and we were absolutely delighted with the experience. From the moment we arrived, the staff provided exceptional service, ensuring our stay was comfortable and enjoyable. Without a doubt, we look forward to returning and enjoying another fantastic stay. "

"We had an absolutely wonderful stay! From the moment we arrived, the staff made us feel incredibly welcome. To our surprise and delight, we were upgraded to a better room without even asking — a beautiful gesture that made our trip even more special. The upgraded room was spacious, spotless, and had stunning views. Every detail, from the luxurious bedding to the thoughtful amenities, exceeded our expectations. Service throughout our stay was exceptional — friendly, attentive, and genuinely warm. The hotel’s location was perfect for everything we wanted to do, and the facilities were top-notch. We can’t recommend this hotel highly enough and will definitely be returning. Five stars all the way! "

"Great location, although Bournemouth is hilly, underground car park is very convenient, check in quick and room ready early. Room very comfortable, modern and clean - only missing a fridge. Breakfast was excellent - happy to go back"

"The assitant at trueville was very polite and friendly allow going to hermitige hotel for my breakfast was arkward im disabled and i have a small mobility scooter i could charge the battery at hotel im very gratefully appreciated it being battery charge at hotel the breakfast was huge at trouville and was very good i think the helpfull staff at trouville hotel very short of staff but worked and helped everyone as best they could thanking you 😀 all staff for all your help being disabled the staff wear excellent especially the reception lady "

"Me and my husband came away for a few days to get away from everything and had amazing stay and staff were awesome and welcoming keep up good work Ps stated at Sutcliffe hotel"

"Was really nice will go again "

"Accepting that this a budget hotel, we felt it was excellent throughout. The Colombian receptionist was extremely pleasant and helpful. We simply wanted a convenient stop prior to catching the ferry plus EV charging facilities. It filled all the boxes "

"thank you particularly to Kate at the front desk who was so friendly and kind. Great hotel. i didn’t get a chance to use the other facilities "