Aerial Perspective over the Downtown Urban City Center of New Bern NC

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Top Smithfield Hotel Reviews

Hampton Inn & Suites Raleigh Downtown

Hampton Inn & Suites Raleigh Downtown

6/10 Okay
"The hotel was clean and neat and had a nice corner room, but it was noisy as my room faced the club across the street. The hotel does provide earplugs and a white noise machine and fellow hotels.com reviewers and the hotel itself in the lobby warn about the noise. Biggest issue that could have really ruined my entire trip was the front desk attendant who checked me in. I needed to use their parking garage across the street, and the card they gave me did not scan properly at the garage and directed me to contact the operator, so in my rental car, I had to dangerously back the car out of the single lane and into the traffic on a busy city street. When I went back to the attendant, she had a bit of an attitude, and intimated that I was in the system, but then she scanned the same card and gave the same card back to me, and then the card scanned properly across the street. When she checked me in, she was also on the phone, so I don’t know if she accidentally did not scan the card or if it’s a computer issue, but either way that could present a real problem to your guests and present a perilous situation. The front desk attendant was NOT Tianna, she was really sweet and checked me out. Your other hotel employees that I encountered were courteous at all times, and you need to investigate why that happened or you could be a contributing party to an accident. I was pissed when I saw the parking charge go through."
John 1-night trip
Posted 7 hours ago
Hampton Inn & Suites Raleigh Downtown

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