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"All service personnel demonstrated exceptional performance and deserve recognition."

"We had such an amazing time at Kristal Hotel! From the moment we arrived, the staff made us feel truly welcome and went out of their way to make our family comfortable. The room was spotless, spacious, and well-equipped — perfect for traveling with family. The hotel has a lovely, relaxed atmosphere, and we really appreciated the quiet nights after our busy days exploring. Breakfast was delicious with plenty of choices that everyone in the family enjoyed. The location is also fantastic — close to restaurants, shops, and local attractions, yet peaceful enough for a good rest. Everything was so well taken care of, and we genuinely felt at home. We would absolutely stay here again and highly recommend Kristal Hotel to any family looking for a comfortable and friendly place to stay! As well…. Thank you Hotels.com to make this trip easiest with your help. "

"Yes, we had a great stay and will return to this hotel again. "

"Room was fine. Breakfast was fine; Staff were always helpful. Would like to come back soon!! "

"Amazing room and facilities. Staff was excellent, kind, and very helpful. Definitely recommend the spa suite. "

"This was an awesome experience. What a fantastic team of staff members, from the head concierge, head waiter, waiters, soups chef and main chef,… they were all fantastic. Can’t wait to go back "

"Staff are super friendly and helpful. Very clean hotel. Near the shops. We used the spa and the service was excellent as well. "

"Great stay. Love the breakfast. Front desk Indy was very Courteous and helpful. Will be staying again on my next trip to Jkt. Recommend this hotel highly. "

"Room is comfortable and clean and being connected to mall helps make a lot of things easier"