"I will not return to this hotel in the future. The negative aspects of this hotel negate the all the positive things about it for me.
The hotel is neither close to gangnam or gangbuk. It is quite a distance away from most of the attraction sites in Gangbuk (easily taking 50-55mins using subway and walking). I will choose to stay either at Gangnam or close to attraction sites in Gangbuk the next time.
More importantly, the staff are unhelpful. Polite but unhelpful. I don’t think it is individual staff necessarily. there is no concept of hospitality across all front desk staff. I find their lack of caring profoundly upsetting.
I’ve contacted the hotel 4-5days prior to our arrival enquiring if we could check in early because we had a dentist appointment at 2:30pm after arriving from Australia at the hotel in late morning and would like to have a short rest before getting to the dentist. They sent a very standardised email advising they cannot guarantee an early check in and it will depend on availability. On the day of arrival, they advised there is no availability and they were going to check us in only after 3. There was no offer to use their changing room and shower in their swimming pool to freshen ourselves up or offer of contacting us earlier than 3 if a room was to become available.instead I was told if I want to check in early, I need to pay for a day which got me thinking that they do have rooms available but just don’t want us to check in a couple of hrs early."
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