"The location, property, and cleanliness were excellent. I did not have breakfast, so I cannot comment on it personally, but I heard that it was very good.
Some staff members were kind and professional, while others were smiling but not particularly kind, helpful or proactive. I stayed at the Lotte Hotel near City Hall two years ago and was deeply impressed by the kindness of the staff, which influenced my decision to stay at this location. Unfortunately, the level of service and hospitality here was not comparable. That said, this did not apply to every staff member, only some.
I found the service at the neighboring Sofitel to be much better, although I preferred the rooms and facilities at Lotte.
I also ordered in-room dining, but the food was mediocre, especially considering the high price, which was very disappointing.
I do not think I would stay here again. However, for families traveling with children, this could be an excellent choice because of its convenient location, rooms, and facilities."
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