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"I would not recommend this hotel. I stayed here as the weather was turning bad and I had been staying in a tent prior. At check-in reception was closed. Details of how-to check-in were unclear, in so we had to call the property. Reception closed at 5pm. This wasn't clear on the website. When we checked out the next morning, we had to put the key in a key box, but it barely fit in. I had to shove it through the hole. In terms of the accommodation, the shower head & pressure were good. The rest...

"Reception staff excellent 👌"

"I would recommend to everyone my wonderful experience with this hotel. Clean room, amenities, car park, staff and many more. Love to visit Again."

"I stayed for one night and left early the next morning for a tour. The room was clean and well-maintained. Thanks to the friendly staff who checked me in after hours. I highly recommend this hotel."

"The rooms were nice, only had"

"Our stay at The Florance was absolutely amazing. The accommodations were incredibly clean and comfortable, and the wonderful breakfast was a perfect start to the day. I truly could not fault it!"

"handy location"

"We stayed for a few nights at Balmoral on York, in a Premier Queen Room. Room was okay - slightly outdated but clean, and comfortably sized. You can open the window which is handy for fresh air circulation, but there is no flyscreen. Location wise is really great. Very close to city centre - walking distance to the shops, restaurants and bars. Free parking space is a fantastic added bonus - there were plenty when we were there. Breakfast (we had continental breakfast included) was okay -...

"Typical of these hotels, the room ends up quite warm with no ability to crack a window for fresh air. The bathroom is a bit dated."

"Clean room. Polite and very pleasant hostess. Enjoyed our stay. Only downfall was the location of the bathroom in the guest room beside us. Adjacent to the beds in our room. Otherwise we found the room was perfect together with the location."

"Overall great stay. It sure how many of their stays are two nights like us, but having handy the top things to do in town and in the area would be great. Better yet, offer to send it in advance. The other thing I would say is that there needs to be more hooks on the walls so two people can each hang a towel, toiletries bag plus clothes you plan to put on after a shower. This is consistently an observation for all accommodations."

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"Great location clean and comfortable thank you."

"Beautiful heritage property that was clean, comfortable and easy to park at. Great location for city access on foot too."

"No customer service at all - asked re transport to airport as advised previously however seeing the boss was away there was none. Make sure if you book this hotel don't bring a huge bag as you will be carrying it upstairs - ate at the restaurant last night ordered Thai prawn curry however had to peel the prawns which were mixed into the curry - would not stay here again or recommend it unless you like very basic accommodation with the price tag that's not worth it"