"Everything was clean, except the tv was not working"

"My first time experience at this hotel was uninhabitable. The entire air conditioning system for the entire hotel was not working for atleast 2 days. The weather in long beach, ca that day was basically hot and humid. When arriving to my room the heat and moisture hit you right away. The room conditions were so uncomfortable i had to immediately go out (approx. 4 miles or more) and buy a small fan to help with the air circulation. The hotel at first offered no incentives nor solutions upon my...

"Everyone is so nice"

"No parking and valet parking overpriced."

"Great Hotel, Friendly staff!"

"The check in was excellent. The concierge was very pleasant, polite, and very helpful. I called room service for extra towels and they brought them up to us in no time. The cleaning lady was very polite and quickly and thoroughly cleaned the room. Overall my friends and I had a very pleasant stay."