"Sehr gutes Hotel mit freundlichem Personal und gutes Essen"

"When I arrived, the room had trash on the floor and under the bed. There was also a hole in the back of the door, like someone punched it. The kitchen was dirty and the fridge had moldy food in it - the moldy food was still in the fridge when I checked out! For a one week stay, I was given only one bath towel. No hand towel or washcloth. There was no mat for the showers and nowhere to place your clothes while you showered, except for the dirty floor. On the second day, I requested help from...