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"Clean, quiet room. Lovely hotel."

"Excellent stay as always "

"Always a pleasure staying here, nice spacious rooms and easy parking "

"Large room overlooking the river was spotlessly clean. Good value 24hr parking charge with car park under the hotel. Friendly staff and very good value for money. Good location to explore Newcastle and Gateshead on foot. "

"Stayed for 1 night, overall it was a positive experience. Room was a bit too warm even after we'd adjusted the temperature control. Went to breakfast around 0930, this must have been after their busy period as some of the food, drinks and cups etc needed replenishing so a wait for our choice was had. Throughout staff we're pleasant and helpful, hotel also in a great central location. Would return if staying in Newcastle. "

"Really didn't enjoy our stay. The room was dirty especially around the windows and in poor state of repair with multiple chips in the basin. We had to climb a very old spiral staircase to get to the room which would be an issue for anyone with mobility issues. Finally we were given a choice of breakfast either at 7.15 am or 10.15 and nothing was available in between."

"I can honestly say everything was perfect with the room, it was beautiful, clean, all the amenities you needed was there, front of house was well mannered and polite when we arrived. I had requested for room to be decorated alittle special as it was our anniversary, and my request was granted so if you do want to stay somewhere and make it special always ask they are happy to help. Only one slight problem with the room is the noise level from other rooms, you were able to hear walking around, flushing of chain, water running,wasn’t a major issue but it did wake us up earlier than we wanted. We had an evening meal there, unfortunately my only negative that they had ran out of a starter i was looking forward to trying. I feel maybe a few more options would of been nice on the menu. We forgot to pay for breakfast on the morning so unfortunately we can’t comment on that. The staff in the bar were friendly and chatty which was nice. We have said we would love to stay here again. "

"Stuart met us on arrival and was so helpful. Taking the time to advise us on best ways to go into town, and then changing our room to one with a separate shower rather than over the bath which was better for my husband. He arranged a taxi for us on departure day and was just so nice. All of the staff were friendly and helpful and the room was spotless."

"Everything was as expected and what an amazing view"