"Hospitable staff, "

"Check in was a nightmare, the guy who helped me looked like he was un educated. I gave him my passport and he found my name on the tablet. Then when he had to make my room card he couldn't find my assigned room. Then he kept asking is your name John, is your name Suzan ets. I mean we just confirmed my name, and he has my passport open in front of him. Check in was a painful 25 minute process. Then my room looked like someone just took a shower as the bathroom floor was wet, the bed sheets were...