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"Comfortable bed, plenty of parking, helpful staff and easy check in/out"

"The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely"

"Great location, right next to the river and near the town centre. Staff very friendly. "

"Good check in very friendly receptionist. Room lovely, larger than expected, clean and full of charm, nice touch homemade cookies. Downside was view which looked onto a full skip of rubbish! Selected hotel for the rooftop bar, however this was closed, had we been advised of this would have probably selected something cheaper. Bar area is lovely, shame the cellar section in the pictures used to promote the hotel, seems to be only for events and functions.Dinner was amazing great food and service, breakfast however was very disappointing. For the price the continental was very limited no cheese or meat. Lots of choice on the hot options unfortunately when it came the bacon was burnt and the black pudding was overdone. Was asked if they could get us something else, but this was as they were clearing which was too late, no one came over during the time we were eating to check if everything was ok, they were too busy chatting! All in all mixed review lots of good but also plenty to improve on."

"Beautiful hotel! The night manager could be nicer, but otherwise such a cool place to stay!"

"This is a beautifully charming hotel with loads of history, right in the heart of Stratford Upon Avon (and walking distance to all tourist attractions)."

"Shame, cool old building but pretty poor staff, pretty poor upkeep-window fell off the hinges, terrible breakfast. Probably wouldn't return sadly as we stay in Woodstock often."

"It's a lovely hotel although I had a dodgy tummy after breakfast both days and the music in the breakfast room was an awful collection of pop pap."

"Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham."