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"It’s an absolute beauty with a fantastic service and friendly staff."

"Renovation in progress...keep it up"

"Stayed for 3 night during our visit to Penang. Good location, walkable distance to everything. Room was clean and tidy, had everything we needed. "

"Pleasant stay. Buffet breakfast good value with many western & Asian choices. Staff very welcoming. Location was not ideal for restaurants, but plenty of local food offerings if that is suitable for you."

"Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends "

"Steep price for a Penang hotel"

"Great location and excellent servicr"

"Excellent stay. Clean, friendly staff. Well run "

"Had a great stay! "