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"The spa was res"

"Pool not working, looks bad and in dire need of a renovation. Advertising leads you to think there is some sort of thermal pool or something. There is not."

"Plenty of character"

"Unfortunately the hot pools were only warm ( was a very chilly day)"

"Waited at the front for a couple of hours, no one was in the reception area so we could check in early. No utensils, we had to ask to get a microwave. The condition of room was quite unattractive."

"The accommodation is spacious and comfortable. It is also very close to town"

"This is a lovely hotel in a prime location. I hadn’t been to Rotorua before so had no idea of where things were. Quest was near everywhere I wanted to go! The room was tidy and spacious. Staff were lovely."