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"Easy valet for parking, great location for top restaurants on larimer sq"

"Fabulous hotel. Hot tub was not in operation , sadly "

"Yes. Wonderful"

"Everything was fine except the whole building was connected to heat despite it being high 70s outside. My room was 87 degrees on one night. They were able to cool it off somewhat and gave me a box fan but still should be unacceptable "

"we had an issue with our 20 year old not being allowed at the pool at 7pm. They said it was adults only. In Colorado 18 is considered an adult. In addition our family seemed to be the only people “carded” to get in the pool. Sadly our son left the hotel and drove home because there was nothing for him to do so we wasted money on having a second room. When we complained the next morning, the extremely rude “casino manager” that we escalated to told us “This is a casino, we cater to people over 21, not families” and then yelled at me that she was not talking to me, only to my husband. We asked to speak to the next level up who seemed surprised that an adult in Colorado is 18 and while she was also unwilling to help us, she has said the general manager will be calling us. All in all it was the worst customer service I have ever had. So if you are looking for some fun times with your family, don’t go to this hotel. I have never been treated so poorly in what was supposed to be a nice hotel. "

"Need microwaves in rooms"

"Staff at check in was EXTREMELY rude and unkind, all other staff was amazing. Young kid checked me in and was disrespectful and dismissive. "

"When the heater broke we were given a new room immediately. The staff was very helpful."

"Greeted upon arrival, friendly and engaging staff. Clean, well appointed room. "