Search Guest Houses in Surbiton Station

"Not good"

"The staff are so friendly and care about making sure your stay is comfortable. They were really accommodating to our child’s needs and our requests."

"The room we had was on a booked out floor of students and twice i had to complain to reception at 22:00 and sgain at 00:00 the noise was unnearable. I think hotels should notify you that the room you have been given may be noisy and offer alternative room. Not until the 2nd night was this offered. But we was leaving at 04:00 so didnt make a difference"

"I stayed to use the leisure facilities, which were excellent. The grounds are beautiful, as is the location. The staff were all very helpful and pleasant. The room was in good condition and nicely stocked. It was lovely to have tea and coffee facilities and products in the bathroom. "

"Lovely hotel. Great location. Staff were very friendly. The room was spotlessly clean. Could improve amenities such as better tea and coffee facilities in the room but that is a personal preference"

"Second time staying here. Once again the staff are on impeccable. Room was so clean an serviced every day with clean towels and water replaced "

"The staff was absolutely above par, and went out of their way to make us feel welcome "

"We arrived in time for early entry on day 1 but still had to queue so had to queue to get through security etc. A handful of rides were open but they did include croc drop and mandrill so we quickly did those and then waitied for Dragons Fury which opened on time. Lunch at the BBQ restaurant was expensive for what it was but this is common at most parks. Our room was ready by 2.30pm so we went abd checked in a bit early. The room was ok. Good voews of the animals who seemed to be out 24/7. We saw them before it got dark and again at 5.30am. Not much in the eay of entertainment at the hotel. The publicised meet and greets and ganes etc were cancelled and there was a sort of treasure hunt instead shich was ok. Dinner, sadly, was awful in the Temple Buffet - barely warm food (despite being early in the dinner service at 5.30pm), lacking in taste but the kids were ok with their sausages, chips and beans and puddings. No fruit was avaialble on the buffet at dinner and very little that's healthy. For £100 for a family of 4 it was very expensive for what was on offer. In the room the bathroom had shampoo and shower gel but quite high up so no good for use whilst in the bath. Breakfast buffet was ok - finally some fruit! The small plates reduce what you take but also make it hard for kids to cut their food easily. At least it was hot this time though! Day 2 we checked out easily and queued again for early entry. Not many rides ready. Overall an ok stay"

"The ladies toilets were not of a good standard, no toilet tissue "