Search Residences in Surbo

"Too many high hidden fees for coming across as a Hotel. The director was very kind and polite. The 2 bedrooms villa was poorly designed. We learnt that the resort has been recently taken over by another owner. With did not have an unpleasant stay but I cannot accept fees that sum up to the cost of an extra night."

"Friendly and welcoming staff, beautiful pool, spacious rooms. Quiet and convenient location, near beaches. "

"Sadly, this place has great potential but it is a poor experience based on horrible customer service and poor amenities. It started with the front staff requiring higher extra fees than what was stated in the ad, blaming Hotels.com for having wrong information. My family then had to wait outside the reception for 45 minutes - no, they were not even allowed in to our room nor to use the pool - while I had to drive to an ATM to get cash to pay the fees. Who said customer experience is important?...

"Lorenzo, was very helpful as we had a late check in and waited for us past the 8:00 deadline, very friendly staff"

"Bel emplacement pratiquement sur la plage.."

"War ok "

"Abbiamo soggiornato presso questa struttura una settimana a fine agosto 2023 mio marito, io e nostra figlia di 2 anni. La struttura si presenta in modo piacevole e curato, le stanze sono accoglienti e la piscina è il suo vero punto forte. Quello che manca è una gestione professionale: nonostante avessi telefonato per chiedere il lettino per nostra figlia, al nostro arrivo non c’era e ci è stato fornito solo il giorno successivo (con la scuola che noi non l’avevamo chiesto… quando avevo...