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"We pre-booked a non smoking Family room. On arrival the non smoking Family room we were given was not cleaned very satisfactory, they had no other rooms to offer other than a smoking room, which we had no choice but to accept. After pulling out The Bed Settee it was full of `glitter` (obviously not cleaned). The TV controller did not work and an electric bulb was missing from the dressing table. We complained and were given a small rebate. Would not book at this Hotel again."