Find Family Hotels in Surfside, FL

"The room smelled funky as soon as you walked in the room. There was no running water throughout the facility. The advertisement said breakfast included yet no breakfast was included. They didn’t have bottled water for the guests to drink while the water was out. Staff had poor customer service skills. Overall the hotel need li to come investigate this property."

"They have charged me for services that I have not used. Their help line was of no help."

"Maria was great and so helpful!!"

"This is my 3rd time staying here my family likes the view but it’s not worth it AT ALL!!!! I have money and I spend money but this place is not worth the aggravation and the rudeness! These people act like they are you doing you a favor by letting you walk into the front door! This place is DIRTY ALL THE TIME! And they know it and the attitude is like oh well. "

"It has never disappointed me...the best hotel in South Beach"

"We were given 2 dirty rooms before finally getting a clean room. The grounds and pools were never clean. There was always trash or leftover food from the previous day left all over the grounds. Upon our arrival is was absolute chaos. A pool had to be closed due to the rowdy crowd. The attendants were not attentive at all. We will never stay here again. "

"They where pretty clear and was grateful for shuttles to airport ."

"This is an excellent hotel with a few problems. Our room was probably the worst on the property from a location standpoint, but it was still pretty solid. Outside noise was blocked for the most part. However, the noise from the room above us was borderline unbearable. The room was beautiful despite that and the noise was only 6-8 am. The staff were pretty nice. The breakfast included was the definition of a continental breakfast, but it was still very good. Parking is pretty bad. On a good day, the valet takes 20-30 minutes to get your car. We had a MAJOR screwup with parking. The hotel staff was apologetic, but gave me free parking for only one day. $50 compensation for a two hour wait to get my car when I had a flight to catch was pretty lousy. However, I made my flight, so it’s easier to forgive. Overall, if I had been on a top floor and parking wasn’t such a pain this would have been a great place to stay."

"Really nice place! Great walkable safe area, and the beds so confortable! Also loved the rooftop pool area with restaurant. Would definitely stay again! "