"The hotel had no heating due to a maintenance issue. Guests were not told of this and not offered extra blankets, nor portable heaters. The room temperature plummeted to 5 degrees Celcius overnight, it was so cold, it was hard to sleep!"

"lovely surroundings to walk around excellent food with plentiful supply. rooms lovely fresh & clean. often stay here for overnight stay & can only see improvements everytime we come. lovely friendly staff ...great place to stay. "

"Clean Room, staff can be more helpful"

"I used the hotel for an overnight trip for Cheltenham races. It was good for a one night stay, a pool, comfortable. Evening meal on site and a good breakfast with helpful staff."

"The location of the property is good. However, the staff doesn't understand anything from customer service. They don't know how to treat you. Another problem is that they always close their entrace gate, and when you ring the door, you have wait for minutes for the door to be opened despite they see you outside."

"The room was very clean as were the reception and stairway but the rest of the hotel is still being refurbed, the bar was closed with no access to any food or drink. I am sure it will be very nice when it is finished. The staff were very helpfull."

"arrived at hotel around 16:45 to check in and was told abruptly by a security guard at the door before i’d even set foot into the building that all the hotel bookings were cancelled because the hotel was housing refugees and i should have received an email telling me of this situation. needless to say i checked all emails immediately and didn’t find anything thus leaving us stranded without accommodations for the night.which meant we had to sit and wait in our car for 2 hours till the show we...