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"One of the beds was old and not suitable for sleeping, I had requested a replacement but staff simply turned it over which didn’t help at all. After another request it was finally replaced. In a junior suite, I would expect excellent quality and promptly addressing the issue. Restaurant food was excellent; however, service staff not well trained and not in line with experiences prior to the renovation or what would be expected from this hotel."

"We had a wonderful room with an amazing view of the lake and mountains. The breakfast was very good with fresh bread fruits and yogurt, cheese and cold cuts, choice of coffees, and eggs (which we did not try). Nice restaurant with excellent food although we only eat a simple cooked cheese meal the night we arrived. They also allowed us to check out late to fit with the timing of our train. Very friendly and professional."

"Superb outlook - we have the view of the lske steamer's landing stage🙂"