2/10 Terrible
Suzy
Traveled with partner
11 Apr, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel experience I have ever had anywhere in the world. When we arrived the owner greeted us and said that we had not paid enough money on Expedia for the room. I told him we had paid in full for 4 nights. He said it wasnt enough money for the room, that he was no longer with Expedia, and that if we wanted to stay for the 4 nights, we would have to pay him extra cash. I told him that he had a contract with us through Expedia, and that we would report him.
He said he didnt care. We were meeting a friend right away in the area, so said we would stay the 2 nights. The room spelled badly of cigarette smoke, the floors were dirty, there was no toilet paper, no towels, no soap, and no hot water. The desk in the room looked like termites had attacked it, there was no top sheet on the bed (only a thin scratchy cover). The pool was completely unusable & looked like it hadnt been cleaned or used for years. There was a trash heap of plastic bottles next to the room beside us. Altogether awful.
Suzy
Stayed 4 nights in Apr 2023